DELIVERY & RETURNS
All products purchased from The Chinaman are thoroughly checked and all UK deliveries are insured by The Chinaman for your peace of mind
Free Standard Delivery 3-4 Working Days Orders Over £40.00
Standard Delivery 3-4 Working Days Orders Under £40.00 £3.95
Courier Delivery 1-2 Working Days* £4.95
Express Next Working Day Delivery on Orders Placed Prior to 1.00 pm* £9.95
If you require a Next Day delivery at the Weekend please contact the Team for a quote
*Please Note Courier Delivery Service & Express Service to remote UK Locations will take an extra Working Day. Remote Locations include: Scottish Highlands & Islands, UK Off Shore Islands, Channel Islands, The Isle of Man & Northern Island.
The Delivery Services above only applies to the UK, please Contact Us for a quote for shipping to an Overseas Address
Special Orders & Items Temporarily Out of Stock
If you are making a Special Order from our Lladro, Nao or Lalique Catalogues or should an item temporarily become out of stock, you will be contacted by e-mail or telephone with a confirmation of the expected delivery date.
Lladro & Nao products not in stock from the full catalogues can be Expressed from Head Office in Valencia by Airfreight if your purchase is urgent. Fees may apply.
If you require anymore information regarding Special Orders or stock availability please call us on 01732 454937 or use our Contact Us Page.
If you have any special deadlines or delivery instructions please leave a comment in the“special notes for delivery” in our one page easy checkout.
Returns & Claims
Returns are accepted up to 28 days from Purchase, with the exclusion of Special Orders and Earrings.
In the unlikely event of damage claims must be strictly made within 7 working days of receipt. Please see our Refund Policy & Delivery Page for full details
Store Opening Times
Monday to Saturday : 9.30 am to 5.30 pm
Sunday : Canterbury 11.00 am to 5.00 pm - Sevenoaks Closed